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Information Covid-19


Translation: Google translate

Updated: April 10, 2020

The health crisis we are experiencing today is unprecedented and strict measures to protect everyone in the Covid-19 are taken every day.
This page is updated regularly so that you can have the most precise information possible.

Note: The health of our teams is an absolute priority. Also, in order to limit the travel of our advisers to the call center, it will be closed until April 15, 2020. Our teams can be contacted by email at help@maeva.com from Monday to Saturday from 9 am: 30 to 19:30. Due to a large number of requests, we already apologize for the response times. Rest assured that all requests will be processed.

You have booked a vacation for a departure until April 30 (inclusive)

Following the latest government announcements to stem the Covid-19 epidemic, vacation homes, club villages and campsites are due to close until April 15.
The health situation leads us today to proceed to the cancellation of all stays until April 30, 2020. This information was communicated to all our vacationers by email and SMS
In accordance with NOR order: ECOC2008134R / Bleue-1 published on March 25, 2020, you will automatically receive within 3 weeks, without having to make the request to our services, a credit of the amount paid to date for your stay. It will be valid for 18 months for the next vacation. So you don't have to do anything.

You have an upcoming stay at the ski resort

The latest government measures have led ski resorts to close their ski areas until the end of the season. All mountain residences have also ceased their activity for the 2020 ski season.
These measures have been taken to ensure the safety of all. Also, we regret to inform you that your stay is canceled. This information was communicated to all our vacationers by email and SMS.
You will automatically receive within 3 weeks, without having to make the request to our services, a credit of the amount paid to date for your stay. It will be valid for 18 months for the next vacation. So you don't have to do anything.

You have a vacation plan for a departure after April 30, 2020

Promovacances by maeva.com collaborates with Gritchen Assurances - Allianz. Our cancellation insurance covers you if you, or one of the participants in the trip, are ill - including in the event of Covid-19 (coronavirus).
If measures were to be taken as part of the fight against the Covid-19 epidemic were to drive the vacation home, campsite, apartment or vacation home ... in which you would have reserved to close its doors , you would be informed and you would benefit from a credit of the amount paid to date for your stay valid for 18 months for next vacation.

My vacation has been canceled, when will I receive my credit?

If your stay was canceled due to the Covid-19 epidemic. You will automatically receive within 3 weeks, without having to make the request to our services, a credit of the amount paid to date for your stay. It will be valid for 18 months for the next vacation. So you don't have to do anything.

My stay was interrupted the weekend of March 14 & 15 following government announcements, am I entitled to something?

We are sorry that this crisis has impacted your vacation. Note that we have credited your account with the amount of days you have not been able to take advantage of: we invite you to call us during your next order to benefit from this credit, valid for 18 months for new holidays.

My stay is canceled, I received a credit, but I would prefer a refund

The health crisis we are going through today is unprecedented and strict measures to protect each of the Covid-19 and come to the support of all the actors affected are taken every day.
In this context, the government voted on March 25, 2020, a vast plan to support the tourism industry. This plan provides in particular for the establishment of assets valid for 18 months for the next vacation for all stays canceled due to the coronavirus epidemic. This provision complements the tourism code and covers the specific case of stays impacted by this crisis.

To know more :
As part of the emergency measures taken by the government (law n ° 2020-290 of March 23, 2020), the NOR ordinance: ECOC2008134R / Bleue-1 published on March 25, 2020 modifies the obligations of professionals to allow them to offer to their customers a credit valid over a long period of eighteen months. These measures come in order to balance support for companies in the sector in this period of crisis with respect for consumer rights. This modality makes it possible to save the cash of travel companies that are hard hit. The terms of this system were defined after discussions with the European Commission services, the main professional organizations and consumer associations. When this credit is offered, the customer cannot request the reimbursement of these payments during the validity period of the credit (eighteen months).
For more details, we invite you to consult the prescription here

All mobilized against the Covid-19! #takecareofyourself #stayathome #barriergestures


HEALTHCARE PROFESSIONALS: Promovacances by maeva.com allows you to benefit, free of charge, from modifying a postponement of your stay on the date of your choice within 18 months. This postponement gives rise to a credit valid on our site for 18 months for the next vacation.

We haven't answered your question?
Your vacation advisers will reply to you by email at: help@maeva.com Note that in order to limit the travel of our advisers to the call center, it will be closed until April 15, 2020. Our teams can be contacted by email Monday to Saturday from 9:30 am to 7:30 pm.