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Information Covid-19


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Updated: March 16, 2020


The health crisis we are experiencing today is unprecedented and strict measures to protect everyone in the Covid-19 are taken every day. This page is updated regularly so that you can have the most precise information possible.

Note: The health of our teams is an absolute priority. Also, in order to limit the travel of our advisers to the call center, it will be closed until April 15, 2020. Our teams can be contacted by email at help@maeva.com from Monday to Saturday from 9 am: 30 to 19:30. Due to a large number of requests, we already apologize for the response times. Rest assured that all requests will be processed.
 

You are currently staying in a destination or establishment that is to close today



The situation is unprecedented and following the decisions announced by the government to stem the epidemic of Covid-19 concerning the closing of "places receiving the public not essential to the life of the country", the ski resorts and some of establishments tourists must close their doors to the public until April 15.

In this context, we invite you to return to your home as soon as possible. Our partners on site will tell you the key delivery procedures. maeva.com works with tourism professionals, rest assured of their ability to manage this type of event.

You will receive within 3 weeks a credit valid for 1 year for the next vacation without having to make the request to our services. So you don't have to do anything. The amount of the credit will correspond to the amount of your stay (from the day of closure of the establishment until the last day of the stay initially planned) and will be valid for 1 year. For the attention of "Maeva.com / Maeva Individuals" Individual Rentals: we invite you to deposit your keys in our maeva.com agencies or partner reception agencies.
 

You have an upcoming stay at the ski resort



The latest government measures have led ski resorts to close their ski areas until the end of the season. Many tourist hosts will also apply this decision.

Also, we regret to inform you that your stay is canceled. These measures have been taken to ensure the safety of all. You will automatically receive within 3 weeks a credit for the amount of your stay valid for 1 year for the next vacation without having to make the request to our services. So you don't have to do anything.



You have booked a vacation for a departure until April 15 (inclusive)



Following the government's latest announcements to stem the Covid-19 epidemic, some establishments are forced to close their doors until April 15. If the establishment in which you must stay must be closed, you will be informed by email and you will receive a credit for the amount of your stay valid for 1 year for the next vacation. The cancellation of your stay will be done automatically and you will not have to do anything to receive your credit.

HEALTHCARE PROFESSIONALS: maeva.com allows you to benefit, free of charge, from a stay postponement to the date of your choice within 12 months We haven't answered your question? Your vacation advisers will reply to you by email at: help@maeva.com. Note that in order to limit the travel of our advisers to the call center, it will be closed until April 15, 2020. Our teams can be contacted by email Monday to Saturday from 9:30 am to 7:30 pm.